Industrial Door Servicing

Service & maintenance of industrial doors and shutters

Comprehensive service that suits your business needs

As the oldest British manufacturer of high speed doors and shutters Hart has built a reputation for the quality and longevity of its industrial doors. However, we also provide a range of repair and scheduled maintenance options to further extend the life of your doors.

Servicing your industrial doors not only improves their reliability and operational functionality, but is also a requirement under Health, Safety and Welfare Regulations to protect people who come into contact with the doors.

Member of the industrial door servicing team at Hart Doors
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Keep people safe and protect against legal action

Maintaining and servicing your industrial doors is an essential health and safety requirement and failure to maintain your doors could put you in breach of Government legislation and make you liable in the case of an incident if your doors are non-compliant.

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Preventive maintenance

Responding to your needs, Hart Door Systems offers a choice of industrial door servicing and maintenance packages tailored to suit your business, usage patterns and modernisation programme.

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Benefits of Hart Service Agreement

In order to optimise the efficiency of your industrial door equipment and to fulfill your servicing and maintenance obligations, Hart Door Systems recommend taking out a preventative servicing and maintenance agreement. We can help you to ensure your equipment is serviced correctly and with the right frequency of visits.

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The right type of service for you

If you have a breakdown or malfunction you can call us in to repair or replace the faulty door, even if you do not have a service contract with us, or if you have non Hart Door Systems equipment.

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Emergency call out

Ensures legislative compliance
Prevents liability
Protects employees and customers
Reduces downtime
Maintains working environment
Extends the life of your doors
Reduces repair costs

Call our service line +44 (0)191 214 2905

Industrial door servicing and repairs

What we cover in every service visit

All industrial doors, due to their size, weight and method of operation, possess potential hazards which could cause injury and health issues or damage to other equipment or even the immediate environment.

As a maintenance contractor, we have criminal and legal responsibilities to protect against these hazards during maintenance, repair or modification.

During our industrial door servicing visit we check all mechanical and electrical elements for missing parts, general wear and tear and compliance issues. Mechanical checks include inspecting parts such as drive chain tension, alignment and lubrication, bearing wear and tear, motor oil levels and fabric tension.

Electrical checks include limit settings, cable connections and safety devices. For clarification on all serviced parts please ask for a copy of our checklist.

We also have a legal responsibility to ensure doors are left in safe working order. This includes measuring the closing forces of automatic doors where safe contact is the main strategy to prevent hazards.

Measuring the closing force of a door ensures correct force limitation under EN 12978 in order to prevent injury and crushing. Testing should always be carried out with an annually calibrated instrument according to DIN 18650, EN 12453 or EN 12445.

On completion of your service visit, we will issue a paperless electronic copy of your engineer report and make recommendations to ensure the doors are safe and compliant to relevant legislation.

Flexible service levels

Choose from Essential, Advanced, or Premium cover, or build your own service agreement with a custom plan.


The minimum recommended level of industrial door servicing providing peace of mind with routine care

PPM (Planned Preventative Maintenance)

Basic adjustments to ensure doors are working, without removing them

Rectify and faults in closing speeds, sensors/activation, and limits

Check compliance of automatic doors in accordance with BS EN 13241-1:2003

A report will outline any major defects or upgrades that are required to ensure that the door functions correctly and safely


A superior package with reduced call-out and labour charges

PPM (Planned Preventative Maintenance)

All call-outs within working hours (8am-5pm) are covered within the price of the contract (excluding misuse and abuse)

All faults rectified on a PPM visit or call-out are free of labour charges - you only pay additionally for any necessary parts replacement


A comprehensive policy covering all costs to give you hassle-free budgeting and total peace of mind

A full year’s servicing for one price

PPM (Planned Preventative Maintenance)

All call-outs within working hours (8am-5pm) are covered within the price of the contract (excluding misuse and abuse)

No charge for all labour and parts incurred in the replacement or any worn components that are deemed necessary for the safe and correct operation of the door

Engineer/ Technician Working on a Personal Computer with Two Displays, He's Designing New Component in CAD Program. Out of the Office Window Components Manufacturing Factory is Seen.

Need technical advice?

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With decades of expertise, we can help.

The law on maintaining equipment

It is a legal responsibility to have industrial doors regularly serviced and maintained. It is an employer’s duty to protect the health, safety and welfare of their employees and other people who might be affected by their business.

It is all employers’ duty to do whatever is reasonably practicable to achieve this in accordance with WORKPLACE (HEALTH SAFETY AND WELFARE) REGULATIONS 1992 Regulation 5. A person or persons can be convicted if found to contravene the legislation.

To comply with HSE standards, Hart recommends that regular maintenance is vital to ensure that your industrial doors remain in a safe and reliable condition.

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Recommended Guidelines For Maintenance Schedules Are:

Up to 12 cycles per day (every 6 months)
Up to 30 cycles per day (every 4 months)

The following pieces of legislation are particularly relevant when considering your legal responsibilities with regard to proper regular planned maintenance of industrial, commercial doors and roller shutter doors.

Regulation 5 of the Workplace (Health, Safety and Welfare) Regulations 1992 Extract:

The equipment devices and systems to which this regulation applies shall be subject to a suitable schedule of maintenance. This applies to all types of industrial doors whether manual or electrical operation.

Regulation 5 of the Provision and Use of Work Equipment Regulations 1998 (PUWER) Extract A:

Every employer should ensure that work equipment is maintained in an efficient state and in efficient working order and in good repair. Extract B: Every employer should ensure that where any machinery has a maintenance log, the log is kept up to date. This applies to all power operated doors.

Regulatory Reform (Fire Safety) Order 2005 Extract:

Where necessary in order to safeguard the safety of relevant persons, the responsible person must ensure the premises and any facilities, equipment and devices provided are subject to a suitable system of maintenance and are maintained in an efficient state and in efficient working order and in good repair. This applies to any door provided as a fire exit, along an escape route or which provides fire containment or compartmentation.

These regulations are binding on the employer or occupier of a building or premises who have a duty to safeguard the health and safety of employees and other persons on or about the premises.

In order to satisfy the above regulations, it is important that you can demonstrate:

  • That regular maintenance is carried out at suitable intervals
  • That potentially dangerous defects are remedied in a timely fashion
  • That records are kept to document the above

One method of documentation to demonstrate the above would be a logbook. Requirements for the use of a logbook are mentioned above in extract B from PUWER and are further covered by BSEN Standards relating to Construction Products and the Machinery Directives, BSEN 12635:2002 Industrial, Commercial and Garage Doors and Gates Installation and Use.

This is one of a series of supporting standards to BSEN 13241-1:2003 the Product Standard for Industrial, Commercial, Roller and Garage Doors and Gates.

It provides guidance on documentation, installation, labelling, handover, operation, use, maintenance and repair of doors. It also includes the requirements for a logbook for power operated doors.