Hart Door Systems

Service Manager, Operations

As a well-established and respected family manufacturing business we have ambitious plans to grow and enhance our service department which maintains and services automatic industrial doors across the UK. As part of the expansion, we are looking to hire a Service Manager based in the Northeast.

SUMMARY

As the Service Manager, you will manage and control the site operations for service, repair and new installations. The role will involve the implementation of all agreed strategies and policies including recruitment, training and management of service administration staff and engineers nationwide. You will deliver an efficient customer-focused operation ensuring compliance to all health and safety and quality standards. As part of the management team you will be responsible for producing accurate reports to P & L management accounts and KPI’s to agreed strategy and policies.

BENEFITS

  • Competitive Salary
  • Private Pension in line with Government legislation and guideline
  • Company mobile
  • 22 days holiday entitlement plus 8 statutory days increasing after time served

MAIN RESPONSIBILITIES OF THE SERVICE MANAGER

  • Produce and implement a growth plan with clear milestones for the service department including: –
    • Recruitment and training programme
    • Engagement and retention of staff
    • Sales strategy and policy
    • Training and technical support
    • Review and improve the service process documentation enabling
  • Promotion and targeting existing customers and prospecting new companies
  • Control and manage resources required to provide service to a recognised high standard within ISO 9001: standard
  • Customer focus, interface, liaison and technical backup and support
  • Completing and recording all legally required documentation

SERVICE MANAGER SKILLS & QUALIFICATIONS

  • Management of operatives
  • Experience in delivering targets
  • Planning operations
  • Customer care
  • Control of vehicles, system maintenance for service
  • All Health & Safety aspects SOP’s overview and controls
  • Staff training and engagement
  • Staff development plans
  • Electrical and mechanical experience and knowledge

To read more about our service department click here

Apply to anita.dixon@hartdoors.com