Hart Door Systems
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Installation & Service Administration Assistant

Hart Door Systems – an introduction

Hart Door Systems is a dynamic, family-founded, British engineering company which manufactures a unique range of industrial door systems covering energy conservation, shop floor environment and efficiency, fire and security. Established over 60 years ago, Hart now supplies door systems throughout the United Kingdom and exports around the World. All manufacturing is completed in Newcastle upon Tyne, continuing its long tradition of first-class engineering. Hart specialises in turn-key projects including design, prototype development, manufacture, installation and after-sales maintenance. Hart delivers on time, on cost and to the required international standards.


Title: Installation & Service Administration Assistant.

Hours of work: 8:30-17:00.

Hourly pay: £9.00 per hour

Location: Westerhope, Newcastle upon Tyne, NE5 1PJ.

Reporting to: Service Manager/Installation Co-ordinator


  • Provide support to the Service & Installation teams
  • General calls, service calls and log repair calls
  • Update Hart database to reflect undertaken service/install & repair work
  • Organising accommodation for engineers
  • Co-ordinating courier collections & site access equipment
  • Monitor & record van fleet mileage
  • Monitor and update status of repairs via CRM
  • Price up Jot forms (engineer’s reports)
  • Send purchase order requests to clients and follow up as necessary
  • Review and update maintenance records and communicate with clients accordingly
  • Liaise with clients to arrange and agree repair schedules
  • Gather & issue job sheets to engineers
  • Preparing engineers floats/food allowance
  • Any other reasonable task

Experience & qualifications:

  • Experienced Administration Assistant. ( Minimum 1 year experience required)
  • Highly organised
  • Ability to work under pressure
  • Aptitude to multitask
  • Work on own initiative
  • Confident
  • Professional telephone manner
  • Works well on own initiative and as a part of a team
  • Strong communication skills both verbally and in writing
  • Listening skills and recording information accurately
  • Experience in Microsoft office
  • Logistic knowledge advantageous but not essential
  • Understanding of CRM systems desirable but not essential

Job Type: Full-time

Salary: £9.00 /hour


Send applications together with CV to service@hartdoors.com